Liberty Tax is a popular tax filing service that offers both online and in-person services. It can help individuals with both simple and complex returns, as well as small businesses. It also provides audit assistance and other post-tax services. Its prices vary by location and the number of forms required to file. However, it does offer four guarantees to ensure customer satisfaction: accuracy, maximum refund, satisfaction and audit-assistance guarantees. Its pricing also varies by the type of return and whether it’s filed in-person or online.
In-person filing prices are based on the types of forms needed to file and by the complexity of the return. For example, a basic return with no children or self-employment income is less expensive than a premium return that includes self-employment and business income. Liberty Tax Service’s in-person service is often cheaper than other competitors like TurboTax and Credit Karma, although it charges for state taxes, which other companies offer for free. Its online software is a bit more expensive than other competitors but it does include a real-time refund estimate and a form import feature. The company also offers an interview question system to help customers navigate the software.
Online filers receive a similar level of support from Liberty Tax Service. They can access in-person assistance at more than 3,000 local offices, as well as the option of virtual interviews with expert tax professionals. The company also has an extensive library of videos and FAQs that can answer common questions. The company also offers a mobile app to allow customers to file their taxes on the go.
LIBERTYTAX website features an intuitive interface that allows users to easily identify the correct section for their taxes and answer interview questions in a step-by-step process. It also has an “autofill” feature that automatically populates forms such as W-2s and 1099s from employer paychecks and bank statements. Its software is compatible with most smartphones and tablets.
The company’s mobile app lets users view their return, import W-2s and other documents and interact with their Liberty Tax professional remotely. Its interface is also available in Spanish and features a customizable calendar to keep track of key tax deadlines. The company also offers an automated email alert if it receives any messages from the IRS, and a live chat option to help consumers with questions.
While Liberty Tax’s online software is easy to use and offers many features, it isn’t the best choice for people with more complicated returns. The company’s software doesn’t have a built-in calculator to help customers determine how much they should expect to receive back. It also lacks a feature to file Schedule C income, which could be useful for military spouses with freelance work.
While the company has an excellent Better Business Bureau rating, it is not without its problems. The Office of the District Attorney has filed a lawsuit against Liberty Tax Service alleging that it falsely advertises upfront cash payments as perks with “no catch.” The District attorney’s lawsuit seeks to stop these deceptive practices, provide monetary relief to thousands of District residents and pay civil penalties.
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